FREQUENTLY ASKED QUESTIONS

We understand your concerns regarding Internet security. Our secure software encrypts all of your personal information, including credit card number, name, and address, so that it cannot read as the information travels over the Internet. The Internet is as secure as using your credit card in a store or over the phone. Please contact your credit card issuer for additional information.
We do not share your credit card information with anyone other than the banks and processors required to process your transaction.


If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Service Team with a screenshot of your bank statement so that we can sort this out for you.
If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct.
You can also use a different credit card or try processing the payment again a few hours after your initial attempt.

Once your order has been confirmed and approved, you will be able to see the charge on your billing statement.


Only one promotional coupon code, voucher, or gift can be used per purchase.


If you have trouble redeeming your coupon, you may have entered the wrong coupon code, or your code may have expired. Please make sure you write the promotional code in the exact way it was provided without any spaces.
If your promotional code still isn’t working, please contact our Customer Service Team to resolve the issue.


To change your address before an order has shipped, please contact us with the following details, and we’ll update them accordingly:

Street address with apartment number
City
Country
Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized shower curtain for shipping.


If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.
Once we begin producing an order, we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the product you are changing, we’ll send you either a money order or refund accordingly.


To add an item, you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.
All you need to do is add a comment on the checkout page, “Please ship this order with…” and enter your previous Order ID. Our team will see this comment and update the order for you.
Please note that by shipping both orders together, your estimated delivery time will slightly be delayed.


If an item purchased at a sale price, no price adjustment will be offered should the item be further discounted regardless of the reason.


There are a few reasons why this might happen:
There may have been a typo in the email address you entered.
The email may have routed to your spam/junk/promotion folder.
Check these folders.
Mark our email as ‘Not Spam’ in your email service
Some orders get stopped before being confirmed, and this could happen because of special characters in the inscription, special requests made by you, an error with the shipping address, or other such matters.
Please allow 24hrs for your order to process, and for our team to release the request into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team, and we will be sure to resend it to you.


Contact our Customer Service Department. Orders process quickly; in some cases, it may already be in the shipping process and may be unable to be canceled.


If you receive the wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.
Start by checking your order details to ensure that the order was placed correctly with the personalization that you chose. Then contact our Customer Service Team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.


We’re sorry to hear that an item is missing!
We ask that you, please check your Order Confirmation to make sure that the details are correct and as you ordered.
We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If your order has been shipped in different packages, each delivery note will tell you the product you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

If an item is missing, please contact our Customer Service Team with your order number, the name of the missing piece, and a link to the subject webpage if you have it. We will resolve this issue for you as quickly as we can.


We are sorry to hear that your order is not to your taste.
We are happy to offer you to exchange the item for another, but first, our customer service team request to receive a picture from you to make sure the product matches our quality standards, and that the details are as described on site.
When contacting us, please make sure to include the following details so that we can assist you in the best possible way:

Your Order ID number
A picture of the item you received
Feedback on the product
Link to the product that you would like to exchange to


If you received the order confirmation but did not receive the shipping notification, then this probably means the order is not out of production yet and has not been shipped.
Once your order has been shipped, you will receive a shipping notification within the next few days.
If, for over a week, you still haven’t received your shipping notification, please contact us.


For orders shipped with our expedited or express shipping method, you will receive a tracking number which you can use to track your order on the postal site that your order shipped with
If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.


Email Customer Service. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing through our facility. Please contact Customer Service for further return instructions.


Regular delivery for in-stock merchandise is 7-12 business days.


We do not cover the cost of customs, duties, or taxes. These fees are out of our control and vary by country. They are the responsibility of the customer and due upon receipt of your package.


Although it is rare, sometimes your tracking number will say “Delivered” before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

Check your shipping notification email to ensure your package was shipped to the correct destination
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else in the house accepted the delivery
Some packages travel through multiple carriers; check your mailbox for other places you receive mail
Wait 36 hours — in rare cases, packages may say delivered up to 36 hours before arrival
If your order is 36 hours past the expected delivery date, please contact our Customer Service Team.


Visit our refund policy page for complete details. If you have any additional questions that have not addressed in our FAQ, please contact us, and we will get back to you as soon as possible.


Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact we’ll get it addressed!


Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information, and we’ll have your order shipped to you as soon as possible!


Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.


Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.


All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will get you covered we will send you a new package with quicker shipping and full tracking, if possible. So there is no need to worry at all.


Yes we provide express shipping, please see our express shipping time below: (excluding processing time)

Please see for more express shipping price and shipping time at the checkout!

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